Privacy Policy

Last updated: 2026-10-20

Milet Akademi Eğitim Teknolojileri Sanayi Ticaret Limited Şirketi ("we") uses the Milet Mesaj Asistanı service only on Instagram accounts that we own and manage. This policy explains which personal data the service processes, why, for how long, and what your rights are.

1. What the service does

• Instagram professional accounts owned by our company are connected to this service through Meta's official Instagram API.
• When a person comments a specific keyword on one of these accounts' posts, or sends the account a message, we automatically deliver the content they asked for (for example a link) as an Instagram direct message.
• The service only starts with the person's own action (a comment, a message, or tapping a button in our message). We never send unsolicited or bulk messages.
• The link in our message may lead to our student portal with a personal, single-use token. If you open it and create an account or sign in, your Instagram identity is linked to your portal account so our team can see which resource you requested.

2. Data we process

For Instagram users who interact with our accounts:

• The Instagram-scoped user ID and username provided by Instagram
• Comment and message text, button taps, and their timestamps
• For automations with a follow requirement, whether you follow our account
• The replies we send to you
• If you opened the link and signed in to the portal, the fact and date that your Instagram identity was linked to your portal account

For our connected accounts: account ID, username, profile name and picture, and the access token issued by Meta (stored encrypted).

For our panel users (our team): name, email address and a one-way hash of the password.

3. Purposes and legal basis

• Delivering the content you requested and answering your questions
• Letting our team see conversations and reply manually when needed
• Measuring how the service performs with aggregate statistics and preventing abuse
• Linking your Instagram identity to your portal account when you open the link and sign in

Your data is processed under the Turkish Personal Data Protection Law No. 6698 (KVKK) in order to fulfil your request and within our legitimate interests.

Information and offers about our paid services are sent only with the separate, explicit consent you give on the portal, in line with Turkish Law No. 6563; we never use Instagram messages for that purpose. You can withdraw your consent at any time.

4. Sharing

We do not sell your data, use it for advertising, or share it with third parties. Data reaches us through the Meta (Instagram) platform; messages sent through Instagram are also subject to Meta's own terms. Data is stored on the servers that host the service. The student portal is also operated by Milet Akademi Eğitim Teknolojileri Sanayi Ticaret Limited Şirketi; linking data never leaves the company.

5. Retention

• Contact and conversation records: 12 months after the last interaction, then deleted automatically.
• Raw notification logs received from Meta: 30 days.
• Connected account access tokens: until the account is disconnected.
• Link tokens: 30 days; expired tokens are deleted.

6. Your rights

You have the right to access your data and to request its correction or deletion. To make a request, email bilgi@miletakademi.net with your Instagram username. Deletion requests are completed within 30 days and also remove the link to your portal account. See the data deletion instructions for details.

7. Security

Access tokens are stored encrypted. Only authorised team members can sign in to the panel with a password. The signature of every notification received from Meta is verified.

8. Contact

Milet Akademi Eğitim Teknolojileri Sanayi Ticaret Limited Şirketi · Üniversite Mah. Sarıgül Sk. No:37/1 İç Kapı No: 45 Avcılar / İstanbul · bilgi@miletakademi.net

9. Changes

We may update this policy. The current version is always published at this address.